Support

Answers to the things players actually ask — and a real person at the end of the email.

Last updated: 22 August 2026

Contact

Get in touch

Write from the device you play on where you can — the model and OS version in your message usually save a round trip.

Player support

Lost progress, bugs, leaderboards, performance problems and privacy or data requests.

support@m4infotech.com We aim to reply within 2 business days.

Business & press

Partnerships, publishing, press enquiries, review keys and everything commercial.

info@m4infotech.com Business hours, Monday to Friday.

Reporting a bug? The three things that help most: your device model, your OS version, and what you were doing in the moment it happened — the stage or the daily, and whether you'd just used nitro, refuelled or finished a race.

FAQ

Common questions

Most issues we receive are covered here — especially the first one.

I reinstalled the game and lost all my progress.

Progress is stored on your device, so deleting the app erases it unless cloud save was enabled. If you were signed in to Game Center or Play Games before reinstalling, sign in again on first launch — your save is restored automatically, and the merge always keeps the higher value on both sides, so you never lose a car or a record by syncing.

If you were never signed in, we're genuinely unable to recover it: we hold no copy. Signing in now protects you from here on.

How does the daily streak work, exactly?

A day counts as complete when you clear all three of that day's objectives. Doing so extends your streak and banks the day.

Streaks are forgiving by design: you get one grace day, so missing a single day keeps the streak alive. Miss two days in a row and it resets. Simply opening the game does not count — the objectives have to be finished.

Milestone rewards land at 3, 7, 14, 30 and 50 days.

Do daily objectives only count on the daily race?

No — and this is deliberate. Objectives are evaluated after every race, including career stages. If you'd rather grind the career ladder, you still make daily progress.

Everyone gets the same daily track?

Yes. The day's layout, weather and difficulty tier are generated from the calendar date itself, so every player worldwide races an identical circuit that day. It needs no server, which is why the daily works offline too.

Can I buy coins?

No. There is no coin purchase in Horizon Rush. Every car and every upgrade is earned by racing. The only optional extra is a rewarded video ad that grants bonus coins after a race — you can always decline it.

My leaderboard score is missing.

Check first that you're signed in to Game Center (iOS) or Play Games (Android); scores are only submitted when signed in. Scores also submit at the end of a race, so a race you quit early won't post.

If you're signed in and finishing races but still see nothing after a few minutes, email us with your platform and device model.

The game runs slowly or the screen is black.

Horizon Rush needs working 3D graphics support. Try closing background apps, restarting the device, and making sure the OS and the app are up to date. On the web build, enable hardware acceleration in your browser and update to a current version.

If it persists, send us your device model and OS version — that's usually enough for us to reproduce it.

How do I delete my data?

Deleting the app removes your local save permanently. To remove a cloud backup, delete the game's data from your Apple ID or Google account settings. To remove a leaderboard entry, use the profile controls in Game Center or Play Games.

For a formal data request, email support@m4infotech.com with the subject "Privacy Request".

Do you offer refunds?

All purchases and refunds are handled by Apple and Google, not by us — we have no ability to issue them directly. Use "Report a Problem" on Apple's support site, or the Google Play order history, within their refund windows.

Your data

Requests and deletion

Horizon Rush has no accounts, so most data control sits directly in your hands — deleting the app erases your save outright.

For anything formal — access, correction, deletion or a question about how something is processed — email support with the subject line "Privacy Request". We respond within 30 days.

Read the Privacy Policy

Erase local progress

Delete the app, or clear site data on the web build. This is immediate and permanent.

Remove a cloud save

Delete the game's data from your Apple ID or Google account settings.

Leave leaderboards

Sign out of, or hide your profile in, Game Center or Play Games.